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Uncover Solutions: FAQs for clarity and assurance.
ISO certification is a seal of approval from a third party body that a company runs to one of the international standards developed and published by the International Organization for Standardization (ISO). The ISO are an independent, non-governmental international organization who brings together experts to share knowledge and develop international standards that support innovation and provide solutions to global challenges. ISO Certification is a seal of approval from a 3rd party body that a company runs to one of the internationally recognized ISO management systems. The certification can be used to tender for business as a proof of a company’s credibility but also to install confidence in the potential client that you will keep your promises.
ISO CERTIFICATION IS MORE THAN JUST A CERTIFICATE.
There is a common misconception that in order to achieve ISO Certification, you just pay a provider and hey presto, you’re certified! However, ISO Certification isn’t about buying a certificate, it’s about changing your business for the better. ISO certification shows your key stakeholders that you have a well-run business that has structure, is stable and ready for growth.
Each ISO standard has its own benefits, for example:
- ISO 9001 helps put your customers first
- ISO 27001 protects your systems, data and reputation
- ISO 14001 reduces your environmental impact
- ISO 45001 helps you protect your people
- ISO 22301 protects your business from disruption
Common benefits across all ISO standards include:
- Increased efficiency
- Reduced costs
- Improved customer satisfaction
- More engaged employees
- Reduced risks
- Reduced insurance premiums
- Helps with tendering
By maintaining an ISO certification, you are proving your organizations commitment to achieving your objectives and increasing the credibility and customer confidence in your product or service. The International standard supports its own benefits within every industry, however, the common benefits across the certifications include widened market potential, compliance to procurement tenders, improved efficiency and cost savings, a higher level of customer service, and therefore satisfaction, and heightened staff morale and motivation. By having a recognized management standard it tells your customers that you are serious about their needs.
ISO certification costs vary dependent on the size of an organization and the level to which the company is already run with regards to processes and procedures. If you decide to implement more than one standard at the same time, there are some preferential fees available. We offer a simple, cost effective service with flexible payment terms. You can request a quote at email@example.com or on firstname.lastname@example.org. Due to our proposals being bespoke and the number of variables that can affect the cost of implementation, we do like to meet our potential clients so as to get to know them a little better before providing them with costings. The certification industry is highly regulated. As part of our regulated requirements, we need to get an understanding of your company size, locations and scope of operations before we can provide you with a quote.
Our rates are all-inclusive and transparent. We don’t have any hidden reporting, travel or preparation fees. Once we have some details we may be able to discount this price significantly.
ISO Certification is a seal of approval from an external body like ourselves that you comply with one of the internationally recognized ISO management standards. There are many reasons why you may want to adopt a management system. They can help increase your success in tenders, improve internal efficiency, reduce costs and/or simply prove to your potential customers that you are credible. Each management standard offers its own benefits for example, ISO 9001 Quality ensures you are delivering a consistent level of quality and satisfaction, ISO 27001 Information Security helps you manage risks to the security of your confidential information and ISO 14001 Environmental reduces your impact on the environment.
ISO 9001:2015 allows organizations to provide evidence of meeting customer needs to interested stakeholders. ISO 9001 provides numerous benefits and opportunities, including:
- Tender for work – Declare conformance with the standard and tender for work, including government contracts and large corporate jobs.
- Provide evidence for stakeholders – Enhance your reputation by providing formal recognition of your management processes to customers and interested stakeholders.
- Legal compliance – Provide evidence your organization meets regulatory requirements, as ISO 9001 mandates your organization must meet legal obligations.
- Improve products and services – Create efficiencies and ensure continuous improvement of your product or services with the Plan, Do, Check, Act cycle, an integral element of ISO standards.
Create your marketing advantage – Create a competitive advantage and marketing opportunity as certification can be a key differentiator in today’s challenging marketplace.
When you get ISO certified you will receive a certificate bearing a unique certificate number. Using such unique number over accreditation’s body website you can verify that your business is an ISO certified entity.
For customers, the worldwide compatibility of technology which is achieved when products and services are based on International Standards brings them an increasingly wide choice of offers, and they also benefit from the effects of competition among suppliers. ISO, or the International Organization for Standardization, is comprised of multiple groups of industry leaders responsible for the development of several standards. The standards range from quality management system standards to technical standards.
There isn’t any difference between accreditation bodies, all of them are providing ISO Standards Certifications. The only difference you can mark is of market recognition, branding, and their prices.
In simple words, accreditation is a kind of certification but accreditation’ should not be used as an interchangeable alternative for certification or registration.
Once you are ISO 9001 certified, your certification expires three years after your certification has been approved. For ISO 9001 certification you will need regular audits to maintain your certification and keep it valid, known as surveillance audits. This is only applicable to IAF (International Accreditation Forum) certifications.
There are four steps to getting ISO 9001:2015 certification:
- Gap Analysis (optional): The process begins with an optional gap analysis to evaluate your management system against each clause of ISO 9001:2015.’
- Stage One: The mandatory first step is a desktop assessment to evaluate your management system documentation, including policies, processes, management review records, scope and context as well as system implementation.
- Stage Two: The stage two assessment is the final step of the initial certification process. To achieve certification against your systems, we need to verify that the documented requirements of the standard are implemented across the business. We visit your offices and premises as well as partake in discussions with relevant individuals in your business.
Certification: Once your stage two assessment is verified and the process is complete, a ‘Statement of Certification’ is issued, confirming compliance with the relevant standard. This certification is valid for a three-year period from the date of issue.
ISO 9001:2015 is the latest version of ISO 9001, replacing ISO 9001:2008. The standard was updated in 2015 to meet the requirements of today’s business world. It provides a framework for businesses to continually improve customer satisfaction. When you are certified to ISO 9001, you are able to show interested parties, stakeholders and customers that you have met the requirements set out in the ISO 9001:2015 standard. ISO 9001 shows you are able to meet customer expectations and continually improve your business and its operations. ISO 9001 is required to show customers, suppliers and stakeholders that you are able to meet customer expectations. ISO 9001:2015 is the standard that outlines the requirements to become certified. These requirements are broken down into clauses that provide the framework for your management system.
The clauses are Context of the Organization (clause 4), Leadership (clause 5), Planning (clause 6), Support (clause 7), Operation (clause 8), Performance Evaluation (clause 9) and Improvement (clause 10). ISO 9001:2015 follows the new structure of ISO standards, Annex SL.
To become certified to ISO 9001, companies need to undergo evaluation against the standard, and need to have ongoing surveillance audits to ensure ongoing compliance, as well as provide feedback on how they can better improve their operations and ensure they are meeting customer needs. ISO 9001 provides a framework for businesses to establish a quality management system to ensure conformity of products and services, and processes to facilitate continual improvement of the organization. When you have implemented a QMS, and achieved certification to ISO 9001 or certification to some other quality standard you are deemed to be a Quality Assured company.
Your system has to meet the minimum requirements before you can be certified. Here, we outline the steps to creating your quality management system for certification.
- Understand the intent of ISO 9001. Read through the standard and familiarize yourself with the terminology.
- Understand the requirements set out in ISO 9001. Develop your management system according to the standard.
- Perform a gap analysis to identify how ready you are to become certified. This will highlight any areas that need further development.
- Undergo the process of Certification. We will need to evaluate your organization to ensure you are compliant to ISO 9001:2015 with a Best Practice Assessment.
This standard outlines the framework for your quality management system. ISO 9001:2015 International Quality Management standard, when implemented, is a strategic activity that assists business performance improvement and provides a sound basis for consistently delivering products and services that meet stakeholder’s requirements. ISO 9001 belongs to the ISO 9000 ‘family’ of standards for quality. All quality management system standards provide the framework for creating and implementing a quality management system standard that helps organizations to meet customer needs and continually improve.
It is the most recognized quality management system standard in the world. It is applicable to organizations of all sizes, industries or products and services it offers.
No, ISO is not an insurance company. ISO provides advisory services and information to many insurance companies. On your insurance policies, you may see notices showing ISO (Insurance Services Office, Inc.) as the copyright owner. That’s because ISO develops and publishes policy language that many insurance companies use as the basis for their products. But your policy is a contract between you and your company. ISO is not a party to that contract.
We take pride in the assistance we provide to our clients, from the initial assessment to ISO certification and beyond. We will offer you as much assistance as you require, including, we can provide you with an Account Manager who will assist you with any questions you may have about the day-to-day operations of your management standard. These consultancy days, like the annual support visits, will be led by you and can cover a range of themes. For example, you may want to improve your present systems, require more auditing support, or no longer have the capabilities in-house to properly administer your management system. ISO has developed different standards that can be applied for different sectors. You can implement the standard as per the nature of your business activities.
- The widely used standard is ISO 9001 (Quality Management System). ISO 9001 is a generic standard that an organization can implement to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements. Some of the sector specific standards are,
- ISO 22001: This standard is focused on the development and implementation of food safety management system and can be implemented by any organization that works in the food chain.
- ISO 45001: This is occupational health and safety standard issued to protect employees and visitors from work-related accidents and incidents. This is the international standard for occupational health and safety, issued to protect employees and visitors from work-related accidents and diseases.
- ISO 14001: This is a family of standards relating to the environment. ISO 14001: 2015 is the latest version of ISO 14001, which has an increased emphasis on risk-based thinking in the context of environmental management in your organization.
- ISO 27001: This family of standards concerns information technology, with the goal of improving security and protecting company assets.
- HACCP and ISO 22000 are Food Safety certifications designed to assist companies in identifying and controlling hazards and risks associated with all stages of food management, from supply to transport, storage and service. HACCP is an abbreviation for Hazard Analysis Critical Control Point.
- An integrated management system is the culmination of a number of standards, usually Quality (ISO 9001), Environment (ISO 14001) and Safety (ISO 45001). An integrated management system allows you to create efficiencies in the common areas of the standards and allows you to run and manage one fluid system.
- ISO 20252 is the International standard for market, social and opinion research. This standard covers the complete process of research projects.
- ISO 55001:2014 is the internationally-recognized standard for Asset Management, developed by the International Organization for Standardization, with no changes for the Australian regulatory environment. It belongs to the ISO 55000 family of standards which have been designed to improve the overall quality of asset management in organizations.
- Global Wind Organization Certification allows businesses to provide training to the relevant GWO Training Modules. There are two types – safety and technical.
Our team will suggest you which ISO standard is right for your organization.
Whatever the case may be, we can assist you. We have also allocated our services on brochure, like: Besides, We can also assist on audit, training, HR and Business Management, Corporate Training, Legal Training, Development of Software, Website development, Event Management, Digital Marketing, Press meet arrangement, Felicitation Ceremony, Lead Auditor Training and so on.
However, specific charges are applied on specific services mentioned above.
ISO Consultants are engaged by companies to facilitate the development, implementation and external audit preparation prior to ISO Certification. The ISO Consultant is a role that is dedicated to helping organizations to build practical, efficient management systems that add value to the organization and guarantee certification to the relevant ISO Standards. ISO certification should be considered by all firms that want to achieve and exceed quality control measures while also expanding their commercial horizons.
ISO 9001 is not mandatory to have, but it may be a client-imposed mandatory requirement. For example, you may need to have ISO 9001 certification to be eligible for tenders and work. For competitive market, ISO 9001 plays significant role. When you achieve certification you will be able to demonstrate to customers and stakeholders your commitment to quality products and services, be it for the benefit of the environment, the safety of all stakeholders or for business ethics and risk management.
Thinking from this perspective
You already have an informal QMS, whether you recognize it or not. Don’t you look after your customers? You aim to continually give excellent items or services to your customers. You’re continuously looking for methods to improve in order to stay ahead of the competition?
So, you’ve got a QMS, and the big question is whether or not you should formalize it. The majority of companies that ask themselves this question answer affirmatively.
There are already over 1 million enterprises worldwide that have a formal QMS that is certified to ISO 9001. Delight Group Nepal along with Siddhartha Solutions and Aviyanta Global consults will help you on this journey to formalize it.
No ISO 9001 is not a legal requirement. Companies can choose whether or not to be certified to ISO 9001 or not. That said, Government and Private Request for Tenders (RFTs) often include criteria related to Quality, Safety, and Environmental Certification. Depending on whether you have a Quality Management System that has been certified to ISO 9001 by an Accredited Third-Party Certification Body may mean the difference between winning the tender and going to contract, or losing the tender to a competitor.
Delight Group Nepal along with Siddhartha Solutions and Aviyanta Global consults have different authorized license of prestigious range of certifying bodies from Korea, Europe, United Kingdom, India and United States of America. You can choose the authorities and we will also explain about those certification bodies while compiling your documents. Remember that those reviewing tender documents are unlikely to be inexperienced. They will recognize a Certification instantly. And your offering will go directly into the rubbish bin with the hard work you’ve expended to develop products and services you are proud of totally wasted. Most importantly, you wouldn’t want an ISO Auditor to find such bogus Certificates when checking your evaluation of external providers (suppliers). Being ISO certified by the Proper Certification Body means an organization has met the requirements of the ISO standard that they are certified to.
ISO 9001 certification has the potential to benefit businesses in a wide variety of industries, including automotive, aerospace, construction, electronics, medical device manufacturing and more. ISO 9001 presents guidelines for Quality Management Systems that can apply to all types of business models. Operations of any size can get certified. For example, if an organization is certified to ISO 9001, it means that they have met all of the criteria that evaluate if a Quality Management System (QMS) is appropriate and effective and have also identified and implemented improvements to their organization.
Certification is a great opportunity to improve efficiencies as an organization and celebrate your achievements. It will allow you to better promote your business and show that you are a trusted supplier to all stakeholders which could consequently open up new business opportunities, including being able to tender for large contracts. At Best Practice, we exist to assist you on your business improvement journey. The learning and improvements that occur along the journey are part of the whole process, and we can assist with recommendations for ways to accomplish them.
You “maintain” elements of the system, e.g. infrastructure and “retain” documented evidence, i.e. records.
Management oriented processes relate directly to the overall system, e.g. management review. The support processes support the system, e.g. training and competence, document control, calibration.
Leadership in ISO 9001 is exemplified through transparency, inclusivity, and effective communication. If leadership is effective, employees should be informed of the vision, mission, strategy, and policy.
Establishing the needs of the system you’re putting in place is the first step in developing and implementing a quality management system. We must guarantee that the handbook satisfies the standards of the international standard in a sufficient and effective manner. Prior to executing the registration assessment, this approval is required. Furthermore, if you make any significant modifications to the manual during your registration/certification period, you must resubmit the manual or amendments for evaluation before implementing them. This is done to guarantee that the changes do not have a direct influence on the QMS’s effectiveness. When the changes are minimal, they can be reviewed as part of routine surveillance.
To earn ISO 9001 certification, you will need to implement the standard and successfully complete a two-visit Initial Certification Audit. After earning the initial certification, you will need to complete yearly surveillance audits and re-certification audits every three years to maintain your certification. The audits must be completed by an accredited third-party certification body.
We currently certify various organizations, including Health, Finance, Information Security, Construction, Pharmaceutical, Manufacturing, and the Public Sector. The Picture below can illustrates the scopes of organizations.
This would depend on the size of your business and how much resource you are willing to dedicate to the ISO. However we always advise whatever the size of the business, more than one person is responsible / has knowledge of the ISO and how it works within your business. However, there are regular exercises that need to be completed regularly such as internal audits, document control and management review meetings. These will help you maintain your system.
The development and implementation of a quality management system begins with establishing the requirements of the system you are putting in place. We are required to ensure that the manual adequately and effectively addresses the requirements set forth in the international standard. This approval must occur prior to conducting the registration assessment. Further, should you make any major changes to the manual during the term of registration/certification; you are required to resubmit the manual or changes for review prior to implementation. This is done to ensure that the changes do not directly impact the continued effectiveness of the QMS. Where changes are minor in nature, review can take place during normal surveillance activity.
No, when choosing to become certified, you and your team will define the Scope of Certification. The scope describes the section of the company (and its activities) you would like to be certified to. The scope can include the whole company, a specific section or a specific location.
Remote audits are conducted online by meeting software such as Microsoft Teams, Zoom, WhatsApp or Skype. Firstly, it’s worth noting that remote audits will feel different to physical audits. Your account manager will run through the process in more detail bit the key points to remember are:
- Assessors may need to split the time between speaking with you on the call and reviewing evidence whilst ‘offline’.
- You will still have an opening and closing meeting and we will therefore need contact details of all attendees to ensure they are able to access the meeting.
- Documentation will need to be sent prior to the audit to enable the assessor to review it before the meeting. This can be sent on email or via file sharing platforms such as Dropbox or Microsoft PowerPoint, presentation or so on.